Alstom human-centered design testing of Next Generation Trams
Alstom human-centered design testing of Next Generation Trams
As part of the billion-dollar Victorian Transport project awarded to Alstom, Ability Works has proudly contributed to the design and manufacturing of 100 G-Class trams for Melbourne. This significant project included conducting human factors testing on the digital passenger information display screens.
28 individuals were recruited by Ability Works, representing diverse disabilities and human experiences to evaluate the usability and accessibility of the digital passenger information screens on the new G-Class trams.
Participants engaged in a simulated journey from Melbourne Central Station to the Royal Melbourne Hospital, interacting with the digital screens and providing feedback on their clarity and ease of use.
During the testing, participants assessed how effectively the screens conveyed tram routes, stops, and other travel information. This feedback is crucial for ensuring that the trams are accessible to all passengers, including those using mobility aids.
The insights gathered from this user testing will enable Alstom to refine and enhance the digital passenger information experience on their Next Generation Trams, making public transport more inclusive and user-friendly for everyone.
Ability Works is honored to be part of this transformative project, contributing to a more accessible and efficient public transport system in Melbourne.